Describe the actual access barrier
The statement records that subtitles are available for only some video content and are unavailable for audio content. It also notes that embedded material from third-party sources can limit accessibility. The published evaluation date is 7 July 2026, which gives the description a clear review context.
Identify whether your chosen item is an LSM video, an audio recording or an externally embedded item. Then describe what prevents access: a text track absent from the options, controls that cannot be used, or content requiring a different format. These are different observations and should not be compressed into a claim that the whole platform has no captions.
Prepare an item reference and required format
Keep the programme title, direct page address, episode date and a brief passage reference where useful. Add the format you need and why the currently presented version does not meet that need. For example, an accessible-text request for a particular discussion should identify that discussion rather than ask generally for every episode of a large programme.
REplay’s statement directs alternative-format requests to its content contact and gives a separate accessibility-feedback address. Use the route currently shown in the statement for the kind of question you are raising. This guide prepares the information; it does not claim that a request has been sent or that a particular alternative has been approved.
Keep the request and its outcome separate
The statement describes reviewing requests and replying within thirty days. Treat a response timeframe as a communication stage, not as a promise that a new caption track will be produced by a particular viewing deadline. If you are arranging a group session, preserve a fallback plan while the actual request remains unresolved.
Keep the date and a copy of your description with the programme reference. When a reply arrives, record the exact item and format offered, together with any access instructions. That prevents a later viewer from mistaking a requested accommodation for an already available catalogue feature and makes a follow-up about the same programme easier to identify.