Capture the useful details while watching
Knowledge's help page says the current programme name appears beside the Live TV player. Note that name and the approximate broadcast date or time if you plan to return later. An episode name, subject or presenter can help distinguish a series from a related programme.
A screenshot of the television's channel logo is usually less useful than the programme name. Keep private account information out of any image used for assistance. The goal is to identify the broadcast, not to expose the account.
Search the current programme listing
Knowledge explains that online streaming rights vary by programme. Inspect the available episodes and any stated window rather than applying one assumed replay period to everything. A schedule entry and a playable online episode are different records.
| You can find | What still needs checking |
|---|---|
| The programme in a TV schedule | Whether an on-demand version is offered |
| The series' programme page | Which episodes are currently playable |
| A preview or clip | Whether the complete programme is available |
| A title restricted to BC | Whether the viewer meets that programme's regional condition |
Distinguish availability from a technical fault
If no playable version is listed, repeatedly reinstalling the app does not create one. If a listed programme starts and then fails, record the device and exact error as a playback issue. A regional access message is another distinct condition.
When the programme cannot be identified, provide the approximate broadcast context through Knowledge's official assistance route. A clear title-and-time question is more useful than a general report that catch-up is broken. This keeps the search focused on the right programme and the viewing version that actually exists.
Questions about this guide
Does a live broadcast guarantee an on-demand copy?
No. Knowledge says online rights and availability vary by programme.