Establish the institution’s access arrangement
Ask the institution’s NAVA contact whether the authorised point uses fixed-IP recognition or a dynamic-point login. NAVA’s help says fixed-IP points are recognised automatically, while dynamic points use an institutional username and password. A missing password prompt is therefore not necessarily evidence that the fixed-IP service has failed to load.
Keep the name of the authorised institution and the affected workstation or connection with the observation. A personal research account belongs to a different function; resetting its password does not establish that the institution’s network registration has been corrected.
Check for a change in the registered details
NAVA’s existing-point guidance explicitly says the institution’s IP address or range may have changed since registration, leaving an address absent from its records. Compare the timing of the access failure with a network migration or provider change known to the institution’s technical contact.
Prepare the discrepancy for NAVA through the authorised institutional contact. The useful question is whether the current approved network details match its record. Do not try to make an unrelated home or guest connection impersonate the registered point; the goal is to correct the institution’s legitimate access information.
Verify the right result after correction
Once the institution has followed NAVA’s current support instructions, return to the same programme reference and check whether the expected viewing access is present. Keep the date, connection and result in the support note. That avoids confusing a newly corrected network record with a different item that was openly available all along.
If the point instead uses dynamic credentials, use the institution’s own recovery process and designated contact rather than applying the fixed-IP explanation. A clear report distinguishes the access method, the changed details and the selected programme. Those facts are more useful than repeated browser resets that never address the registration condition documented by NAVA.