Identify the original recording action
Recall whether you selected one programme in the Live Guide or opened the show’s Details page. These can lead to different recording scopes even when both display a Record icon. A successful recording of Monday’s episode does not prove a rule exists for Tuesday’s episode.
Use the series name, season and episode to distinguish the two broadcasts. If several shows have similar titles, open the specific one you intended. This keeps the investigation about the recording rule rather than a search result that happens to share a name.
Choose the intended series scope
Hulu’s Details-page guidance describes recording new live broadcasts and selecting New & reruns when both are wanted. Decide whether you want only new broadcasts or repeats as well, then inspect the resulting option for that show. The guide applies to eligible Hulu + Live TV viewing, not every ordinary streaming subscription.
For example, someone catching up on an earlier season may want reruns, while someone following a current run may only want new episodes. The broader option is a deliberate scheduling choice, not a promise to retrieve every past episode immediately.
Verify the next scheduled broadcast
After changing the rule, identify an upcoming eligible episode and check its displayed recording state. Keep that observation separate from the recording already saved in My Stuff. An existing recording and a future schedule are different pieces of evidence.
If the next broadcast still does not show the expected state, report the show, channel, air date, device and selected recording scope. Do not delete the working episode as an experiment. The useful support question is whether the series instruction covers the named future broadcast, rather than whether the account can play an unrelated on-demand episode.
Questions about this guide
Does recording from Hulu’s Live Guide schedule the whole TV series?
The official guide says that action records the individual episode.
Where does Hulu describe New & reruns?
On the show’s Details page through its Record options.