Check the benefit and membership category
The current terms attach the birthday gift to an annual Hallmark+ subscription. It is a coupon for a gift selected by Hallmark, rather than a promise of a particular item chosen from the full store catalogue. Inspect the actual benefit offered to your account.
Keep it separate from the new-member welcome gift and monthly shopping coupons. These have different triggers and conditions. A welcome offer arriving after joining does not establish that the birthday record is complete or that a monthly membership qualifies for the annual birthday benefit.
Review the recorded date before the eligibility deadline
The published condition requires the birthday to be added to the Hallmark profile and the membership to be active five days before the self-reported birthday. Check the stored date in the appropriate Hallmark account early, rather than only when looking for the coupon on the day itself.
For a missing benefit, make a private note of the membership status and when the birthday was added or corrected. Ask support to assess those actual circumstances. Do not assume that changing the profile after the eligibility deadline retroactively creates a coupon, since the published condition does not establish that outcome.
Use the issued coupon within its actual window
The terms say the birthday coupon must be used within thirty days of the birthday and does not carry into another year. The current offers page describes participating US stores and online redemption, with US billing and shipping requirements for online orders and availability conditions.
Before arranging a store visit or delivery, open the issued coupon and read its expiry and redemption instructions. Keep any tax or delivery condition with the chosen route. If the coupon is absent, distinguish that from an issued coupon failing at checkout; the evidence needed for eligibility is different from the evidence for a redemption error. This is a US shopping-benefit check, not a promise that an Australian streaming viewer receives a locally deliverable gift.
Questions about this guide
Does every Hallmark+ plan include the birthday gift?
The cited terms attach this benefit to annual membership.
Is adding a birthday on the day itself enough?
The published eligibility condition requires the birthday record and active membership five days beforehand.