Keep the album edition and concert video separate
Record whether the item is an audio edition from the recordings catalogue or a filmed concert. The two can share a composer and performers while offering different formats. An Atmos choice observed on a video is not evidence that the separately selected audio edition supplies an identical sound track or sound format.
For an illustrative comparison, retain both item references if the listener moves between an album and a concert video. Label each result by its actual form. This prevents a remembered successful format on one item being attributed to another recording simply because the symphony title is the same.
Read the audio player’s actual quality choice
The audio help specifies Standard as stereo AAC at 320 kbit/s and Hi-Res as stereo 48 kHz, 24-bit FLAC at 2,304 kbit/s. Those choices describe encoding quality within stereo. Selecting Hi-Res should not be interpreted as selecting surround sound; lossless resolution and spatial presentation answer different questions.
Note the visible setting and whether it changes successfully. The publisher also describes automatic adjustment to the connection and a manual quality choice. Keep a missing format option separate from a selected quality that will not play, and distinguish both from the output mode reported by an external sound system.
Report the format question at the right level
If the concern is why an audio edition has no Atmos option, preserve the dedicated audio-section statement with the item. The help says support is being worked on, but gives no release date. A future intention should not be used to promise that an app update or a new device already adds the format.
For a remaining fault, provide the edition, chosen quality, player route and actual sound behaviour. A sound system’s processing display can be documented separately without being treated as proof of a different source format. This makes the report about the supplied audio and its selected quality rather than a generic claim that all Digital Concert Hall Atmos has failed.
Questions about this guide
Does Hi-Res on an audio edition mean Dolby Atmos?
No. The dedicated help describes stereo Hi-Res and separately says audio-edition Immersive Audio is not yet supported.