Recognise what the alert does
The Pulse guide says a selected alert opens the relevant match shortly before its key moment, allowing you to see the build-up. It is therefore expected that the original video is replaced after clicking. This should be distinguished from a player changing streams without any selected alert.
If you do not want to switch, close the alert or let it disappear. The reviewed guide says an untouched alert goes away after fifteen seconds. Keep that choice separate from selecting the alert to watch the moment, especially when using a pointer or remote close to the overlay.
Use the temporary return option deliberately
After following an alert, look for the option at the bottom left of the video to return to the previous stream. The help says selecting its X dismisses that Back option when you want to continue with the new match.
For example, watch the highlighted goal, then choose Back if your original match is still the priority. Do not dismiss the return option expecting it to close the newly opened match. If reporting a problem, note whether you selected the alert, used Back or dismissed that specific control.
Adjust the matches and moments that generate alerts
The guide says followed football teams and competitions can generate default Pulse alerts. Review Following in Settings for those choices, and use the Pulse menu to manage moment types such as goals, penalties and red cards. Pulse is described as a football feature, not a universal notification system for every sport.
Before a viewing session, choose whether other matches should interrupt your attention. The service’s spoiler precautions do not mean you will receive no information about other fixtures. If you want to focus on a delayed or uninterrupted viewing, inspect the active follows and alert selections rather than relying only on the sound or full-screen setting.
Questions about this guide
Does clicking Pulse merely open a text score?
The guide says it switches to the match stream near the key moment.
What does dismissing the Back option do?
It removes the offered return action when continuing with the new match.