Match the receipt, not only the service name
Collect the billing descriptor, receipt date and account email from the purchase records you already have. Compare them with the membership you cancelled. A household can have a direct account, an app-store purchase or a separate partner-channel membership, and one cancellation does not automatically establish the state of the others.
Use the original platform’s management page
Crunchyroll publishes different cancellation routes for direct purchases, Apple, Google and other platforms. Its help says completely separate partner services are managed through those services. If the app has no relevant cancellation option, that can be a clue about the billing route rather than a reason to create a new membership.
Keep device actions separate from billing actions
Deleting or reinstalling an app changes the software on a device. It does not by itself prove that a recurring membership has ended. Likewise, changing a password is an account-security action rather than confirmation that a partner subscription has been cancelled.
Check the confirmation and the next period
Keep the cancellation confirmation and the stated end of the paid access period. If the next charge appears to belong to a different platform or email address, investigate that route independently. Do not publish receipt identifiers, full payment details or private account links in public support posts.
Escalate with a precise record
Contact the provider that actually billed the disputed purchase through its official support channel. Supply the information it requests using its secure process. This guide is an account-diagnosis method, not a promise of a refund, a legal determination or an instruction to reverse a payment without checking the transaction.
Questions about this guide
Does deleting the app cancel every Crunchyroll purchase?
No. Billing is managed through the original direct, store or partner subscription route.
Can separate emails matter?
Yes. Crunchyroll’s billing help specifically identifies multiple accounts as a possible source of separate charges.