Check who watched and which plan earns the reward
The conditions apply the reward to primary holders of Standard Subscription and Group Plan, excluding sub-accounts and Live TV Channel Plan. The separate plan comparison also describes this as a primary-account benefit. Identify the account that actually played the programme before checking its watch time.
For example, a group member can legitimately enjoy the shared subscription library while that viewing does not satisfy a reward condition attached to the administrator. Moving the question from the family’s total viewing to the eligible account prevents a misleading calculation without requiring anyone to share login credentials.
Classify the viewing before checking its duration
The terms require at least thirty minutes of a full-length on-demand video within the relevant subscription month. They exclude trailers, television channels, behind-the-scenes material and other non-on-demand content. The reward is issued from the second subscription month for the preceding qualifying month.
A useful private note records the programme, account, viewing date and whether it was opened as an on-demand film or episode. A long live-channel session and several short previews are not interchangeable with the specified activity. Use the account’s subscription cycle rather than assuming the reward follows every calendar-month boundary.
Check the ticket’s state before changing membership
The terms say qualifying rewarded vouchers can accumulate while the subscription remains active, and become void if the subscription is discontinued. They also exclude Early Access titles from redemption. Check the actual ticket and chosen film before planning to spend a reward.
If the expected ticket is absent, provide support with the plan, eligible account and qualifying viewing context. Ask which subscription month is being assessed. Do not create another plan simply to trigger a reward or assume a later resubscription restores a lost ticket. These are the published Taiwan-plan conditions, so compare them with the current agreement offered to your own account before applying the workflow.
Questions about this guide
Does a sub-account’s viewing earn the administrator’s reward?
The cited conditions restrict the qualifying activity and benefit to the primary paid account.
Do live channels or trailers qualify?
The published reward conditions exclude those viewing types.