Define the action you need
Restart usually describes beginning a current programme again where the service supports it. Catch-up describes access to a past presentation within the offered library or window. A personal recording is an instruction to retain a programme under the service’s recording feature.
Terms and implementation vary. Ask what the actual button does rather than relying on the familiar label. A player’s generic menu can show a capability that the current account does not provide.
Check the time and item boundaries
A past programme entry can remain visible even when it has no playable replay. An available replay may have a limited window, while a recording can have separate storage or retention conditions. None of those values should be guessed.
For live events, scheduled boundaries can differ from the actual start and finish. Check the specific item rather than assuming that the same rule covers every channel or programme.
Separate the player from the service
The software presents controls and supported formats. The source and account determine which media requests are available under the offered terms. Installing another player does not automatically add a missing replay library.
Similarly, free space on the device does not prove that a personal recording feature is enabled. Confirm where the service stores a recording and what happens if the app is removed or the account expires.
Ask precise questions before relying on later viewing
Ask which channels or titles support the feature, how long access lasts, whether it applies on your intended device and what the permitted use is. Keep any app fee separate from the service feature.
If playback fails, report the original transmission date, channel, programme and selected replay method. That gives support a more useful question than saying that live TV works but all recording is broken. Do not use technical extraction tools to bypass an unavailable feature or its permissions.
Questions about this guide
Does an EPG listing mean catch-up is available?
No. A schedule record and a playable replay are separate data and access questions.
Will a different player add recording rights?
No. Software capability does not grant the service feature or permission to retain content.