Identify the browser’s device class
The Australian help separates desktop or laptop browser playback from mobile and television browsers. Record whether you are using a computer, a phone or the television’s built-in browser. The same browser brand name does not make those three environments equivalent for this service.
For an illustrative comparison, a desktop Chrome session and a television’s Chrome-like browser can show a similar sign-in page while having different support status. Do not repeatedly change the account password because the unsupported television browser cannot start the match. The account form and the video-delivery path are different parts of the experience.
| Environment | Publisher playback scope |
|---|---|
| Desktop or laptop browser | Use a currently supported browser |
| Phone or tablet browser | Video playback is not supported |
| Smart-TV browser | Video playback is not supported |
| Official application | Check the exact supported device |
Choose the documented receiving route
The help points mobile and supported smart-TV viewers toward official CONNECT apps, with other supported receiving methods listed separately. Check the current device list against the actual model and operating system before installing. An app available on one brand’s recent model is not proof of availability on every older television from that manufacturer.
Prepare that route before the event and retain the official app’s publisher name. If the TV cannot install the current application, investigate a supported external device or another legitimate route with the provider rather than assume a web bookmark turns the built-in browser into a supported player.
Report what remains after using a supported route
Keep the event, device model, app or browser version and visible message in a support note. Distinguish the item not being listed from a listed item that fails to start. Those are different questions from the original unsupported-browser case.
If the supported application works but the television browser does not, retain that comparison without treating it as evidence that every browser or connection is faulty. This task concerns the publisher’s stated playback scope, not a measured speed requirement or a guarantee that a particular device will perform without interruption.
Questions about this guide
Does signing in successfully prove the TV browser supports matches?
No. The publisher specifically excludes mobile and smart-TV browser video playback.