Identify the device and its history
Record the model and purchase date, then check the manufacturing information through the manufacturer or product documentation. A television bought after the threshold may still be older manufactured stock. Keep any uncertainty explicit rather than treating the receipt date as conclusive.
Also record whether the home screen has been customised. ACMA says users can reorder or remove the apps. A missing shortcut after a household member changed the layout is different evidence from an eligible device’s original supplied interface.
Inspect the correct home-screen task
ACMA names ABC iview, SBS On Demand, 7plus, 9Now and 10 in its consumer guidance. Its framework explains manufacturer obligations and relevant offered-app conditions. Devices with antenna reception have additional live-TV discovery requirements. Check the actual hardware rather than assuming an HDMI streaming stick contains a broadcast tuner.
Separate finding an app from playing a programme within it. Sign-in, service eligibility, title rights and a faulty network are later questions. Prominence does not establish that every programme is free of all viewing conditions or that a third-party IPTV subscription includes these services.
Prepare a factual enquiry
If the device appears within scope and the original interface seems inconsistent with the guidance, preserve the model, relevant dates and a clear home-screen image. Use ACMA’s current information and complaint route if appropriate. This article does not submit a complaint or determine legal non-compliance.
Keep serial numbers and purchase documents private except where the authorised recipient needs them. Ask the manufacturer about missing factual details before making a categorical public accusation. A well-scoped record helps distinguish older stock, user customisation and an actual prominence question without replacing ordinary app-support troubleshooting.